This privacy notice explains how Bloom Atelier handles personal data for website visits, enquiries, and flower orders. It is written to help you understand what we collect, why we use it, and how you can make a privacy request.
Privacy rights lifecycle
You may ask for access to personal data we hold about you, request correction of inaccurate details, or raise an objection or concern where applicable. Some requests may be limited by legal obligations, security needs, or the need to complete an order or retain records.
To help us process a rights request, we may need enough information to confirm your identity and understand the scope of the request. If a request cannot be fully granted, we will explain the reason where appropriate and provide the outcome permitted by law.
Personal data is retained for the period needed to respond to enquiries, complete orders, maintain security, and meet legal or accounting obligations. When the relevant purpose ends, we delete or de-identify the information unless a longer period is required or permitted by law.
If we make material changes, we will update the policy on the website and may use reasonable notice where appropriate. The version in effect is the one published at the time you review the site, so we encourage you to check it periodically.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, service preferences, server request metadata, and browser or device information. This information is used in connection with contact form responses, website security, and technical delivery.
We receive personal data when you submit a contact form, place or discuss an order, or communicate with us by phone or in person. We also collect limited technical information automatically when you visit the website, such as request details and device-related data needed to operate the site securely and reliably.
The cookies we confirm are limited to essential site operation and privacy preference storage. Essential cookies help the website function, while preference cookies remember your selected privacy settings. We do not state that analytics or marketing cookies are in use.
We use essential cookies for site operation and cookies that store privacy preferences. Where your browser allows it, you can block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.
Data processing overview
We process personal data to answer enquiries, confirm service preferences, manage bouquet requests, support budget and colour confirmation, check availability, arrange payment, and coordinate studio pickup or local delivery. We also use data for website security, technical delivery, and recordkeeping connected to those activities.
We may share limited data with service providers that help us operate the website, deliver technical functions, or process communications. Any such recipient is expected to use the information only for the relevant operational purpose and to handle it with appropriate confidentiality safeguards.
We may disclose personal data if required to comply with applicable law, a lawful request, or a binding process. We may also disclose information where necessary to protect our rights, the security of the website, or the integrity of an order or transaction.
